Louise Bentley Jewelry sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited and discretionary circumstances. If an item is damaged as a result of quality or craftsmanship, customers must email their concern within 14 days of purchase for an exchange. Items must be returned in their original packaging . Louise Bentley Jewelry reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges related to an exchange. If you encounter an issue with your purchase, please reach out to us at firstname.lastname@example.org.